Terms & Conditions


These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between SERVITUR COSTA BRAVA SLU and the user or client for the contract made through the forms that SERVITUR COSTA BRAVA SLU makes available on its website bmincoming .com.

The reservation through the websites of SERVITUR COSTA BRAVA SLU will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user’s navigation through the pages owned by SERVITUR COSTA BRAVA SLU.

These conditions will be applicable without prejudice to the application of the legal regulations on the matter that are applicable in each case.

The General Contracting Conditions regulate the distance selling relationship between SERVITUR COSTA BRAVA SLU and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

SERVITUR COSTA BRAVA SLU reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, SERVITUR COSTA BRAVA SLU reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

Pre-booking information

SERVITUR COSTA BRAVA SLU informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation. Likewise, SERVITUR COSTA BRAVA SLU informs that the user can have access to the conditions of use available on the same website in our Legal Notice.

By booking with SERVITUR COSTA BRAVA SLU through its website, the user or client expressly declares to know, understand and accept said conditions of use and the General Conditions. In the same way, the user declares to be of legal age and have the legal and acting capacity necessary to access the websites of SERVITUR COSTA BRAVA SLU and contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another.

Once the reservation has been made, the user will see the confirmation of their reservation on the screen, being able to print it as proof of the reservation made. The reservation confirmation and the reservation receipt (print made by the user) will not be valid as an invoice.

booking operation

Booking offer and price reference

In compliance with current regulations and, in particular, Law 34/2002 on Services of the Information Society and Electronic Commerce, SERVITUR COSTA BRAVA SLU offers in the corresponding section for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, SERVITUR COSTA BRAVA SLU reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. In this way, the products and/or services offered at all times by the SERVITUR COSTA BRAVA SLU website will be governed by RESERVATION CONDITIONS – SERVITUR COSTA BRAVA SLU,  by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the products and/or services mentioned.


The availability of the offers offered by SERVITUR COSTA BRAVA SLU through its website may vary depending on customer demand. Although SERVITUR COSTA BRAVA SLU updates the database periodically, the reservation requested by the client could be complete at that time. In such a case, SERVITUR COSTA BRAVA SLU will send an e-mail to the client informing him of the impossibility of the availability of the offer.

Payment Methods

SERVITUR COSTA BRAVA SLU requests in reservations through its website the data of a credit card, reservation holder, to guarantee its effectiveness. During the formalization of the reservation, the amount that will be charged to your credit card will be clearly indicated, whether it is the total, a part or nothing, depending on the product offered and the current promotion. SERVITUR COSTA BRAVA SLU reserves the right to check the validity of the credit card before the client’s arrival. If part of the payment must be made on arrival, it will be settled directly, either in cash, by credit card or in any other way accepted by SERVITUR COSTA BRAVA SLU. Whenever an advance payment is requested, you will be redirected to a secure environment to charge your reservation.

Security in payments

The charges that are made at the time of the reservation (in the rates that expressly indicate so), will be made using the security protocols with the highest standards.

Booking confirmation

The reservation confirmation will be sent to the email address provided in the reservation process, so the veracity of the information provided by the user at all times is very important.


In general, if the cancellation is made more than 7 days in advance, SERVITUR COSTA BRAVA SLU will not charge. If the cancellation is made less than 7 days in advance, it will authorize SERVITUR COSTA BRAVA SLU to charge the credit card provided for the part of the amount to be paid for expenses. Promotional rates and special offers may be governed by non-refundable deposits and may even be subject to advance payment policies. In these cases, the amounts indicated in the process of formalizing the reservation do not allow cancellations. In all these cases, you will be clearly informed of the type of rate, amounts to be paid, forms of payment and non-refundable amounts (if any) during the booking process.

Additional non-retournable items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items
  • Special promotions non-refundables


According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


Once notification of your cancellation is received, we will send you an email to notify you that we have started the cancellation process. We will also notify you of the approval or rejection of your refund, as well as the corresponding amounts.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bmincoming.com.

sale and promotional products

Only regular priced produtcs and services may be refunded. Sale and promotional produtcs and services cannot be refunded unless is especified under product or service conditions.

Exchanges And Modifications

We only replace products or services if they have been canceled by the provider for just cause. If you wish to change or modify a contracted product or service, send us an email to info@bmincoming.com and we will inform you of how to proceed depending on the service or product you wish to modify and the change you tell us to make. In any case, only changes and modifications expressly approved by BM INCOMING will be made and will always be confirmed by email.

General contracting conditions

The use of the services or the contracting of products offered by BM INCOMING supposes the acceptance of all the following conditions:

The conditions reflected in our Legal Notice.

Acceptance of our Privacy Policy.

Be of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered on our website (bmincoming.com), stating that you understand and agree with these general conditions.

With the completion of the reservation, in accordance with the instructions on the page, the dates of entry and exit indicated by you, the number and type of rooms contracted, the number and ages of the people and all the services included in the reservation are confirmed. contracted product. Any variation of this information must be confirmed by BM INCOMING in order for it to be valid, and the cost of modifying the reservation will be borne by the client, which will be applied based on the rate in force at the time of the request.

All the indicated reservation prices will include the services specified in the selected product, detailing all the included services and being exposed at the time of making your reservation as well in your voucher that you have received by email upon confirmation of your reservation.

Any other service or optional extra that is not expressly included as INCLUDED in the contracted product, will have an additional cost, which may be included in the reservation process or, with the confirmation of BM INCOMING and always subject to availability.

Unless expressly stated otherwise in the contracted rate in your reservation, all prices indicated include VAT.

In the case of accommodation, check-in times on the day of arrival will be from 1:00 p.m. Your reservation will be guaranteed until 10 pm on the day of arrival. If you plan to arrive later, you must inform the establishment prior to your arrival.

In the case of accommodation, check-in times on the day of arrival will be from 1:00 p.m. Your reservation will be guaranteed until 10 pm on the day of arrival. If you plan to arrive later, you must inform the establishment prior to your arrival. On the day of your departure you must have vacated (check-out) your room before 10 am, otherwise you are authorizing the establishment to charge the amount of an extra night in your account.

The amounts derived from local taxes, if applicable, such as the Tourist Tax, are not included in the products offered and must be paid upon arrival at the establishment. If the amount is not indicated on the product, you can contact BM INCOMING to find out about these local amounts.

All the services contracted by the client are personal, nominative and non-transferable, so they may not be transferred to other people in any case without the prior written acceptance of BM INCOMING.

BM INCOMING reserves the cancellation of the enjoyment of the services contracted by the client, without any compensation, if it is detected that he is transferring or offering the services that he has contracted through BM INCOMING to third parties.

None of the contracted services that the client decides not to perform of his own free will, whether they are food, drink, early departures, late arrivals or any other contracted service, will not be subject to reimbursement, change or modification.

The client undertakes to respect the schedules of the different services that he has contracted and that have been accepted during the reservation process and acquisition of services.

If the confirmation of your reservation has involved the payment of a non-refundable deposit or charge, it will be clearly indicated in your reservation. The amount to be paid to BM INCOMING that you indicate in your reservation, will be paid within the payment period that is indicated in your reservation.

The cancellation of a confirmed reservation by the user will not have any cost if it is made before 7 days prior to the start date of the service. The amounts that you have paid, except those that, due to the type of promotion contracted, clearly indicate that they ARE NOT REFUNDABLE, will be reimbursed by the same means by which they were charged at the time.

Cancellations made outside the indicated period or the fact of not showing up at the establishment on the contracted arrival date, will entitle BM INCOMING to make a charge for an amount of up to 100% of the total amount of your reservation or, in the case If a payment has been made on account during the reservation process, it will not be refunded.

Particular contracting conditions

All promotional products or special offers that you can find on our website, could be governed by specific conditions regarding the services included, check-in and/or check-out times, conditions and forms of cancellation and even the non-refundable amounts that may be applicable. In any case, the particular conditions of the product will be exposed and will always prevail over the General Conditions detailed here.

Need help?

Please contact us at info@bmincoming.com for any questions related to refunds and returns or about the conditions that apply to a particular service or product.

LAST UPDATE: January 26, 2023